Contact us
We want to hear from you
Get in touch with us using this form with any questions you have. But be sure to check out our support page first, in case you find the answer you need there.
Open Hours
Mon – Fri : 8:30 – 18:00
Phone number
(+62)81 32 539 780
Our Location
Golden Knowes Road
LE14 1TG, UK
Our Email
contact@chefbass.com
Frequently Asked Questions
Shipping times vary depending on where you are in the world. We successfully deliver packages within these timeframes to each country:
Shipping times
UK: 7 – 14 days
US: 12 – 18 days
Canada: 12 – 15 days
Australia: 7 – 15 days
Rest of Europe: 8 – 15 days
Rest of world: 7 – 20 days
If your item is in a saleable condition in accordance with our return policy, you can easily send it back to us.
Simply email us at email us at contact@chefbass.com with the following information:
- First and last name
- Order number
- Whether you would like a refund or exchange
- Your reason for returning
- Photo of faulty or wrong item (if applicable)
- Any additional details
A tracking number will be sent to you in the email confirming your order has been shipped. Enter it on our tacking page here.
If you still have any concerns at all about where your order is, do not hesitate to contact us.
Unfortunately, we are unable to determine what customs charges may be applied to overseas shipments. All customs charges (if any) are applied at the discretion of the carrier and local laws. For more in depth information, we suggest contacting your local customs office. All customs charges will be payable by the customer and is not covered by ChefBass.
